Refund Policy
30-DAY RETURN POLICY:
We offer a 30-day window from the date of receipt to initiate a return for your purchase.
Eligibility Criteria: To qualify for a return, the item must be in its original condition, unused, unworn, with all tags attached, and in its original packaging. Proof of purchase, such as a receipt, is required.
Initiating a Return: To begin the return process, please contact us at freelancetanzeelallc@gmail.com. We will provide instructions and the necessary return address. Please note, returns without prior authorization will not be accepted.
Damaged or Incorrect Items: Upon receiving your order, please inspect it carefully. If there are any defects, damages, or if you have received the wrong item, notify us promptly via email. We will resolve the issue swiftly to your satisfaction.
Non-Returnable Items: Certain items cannot be returned due to hygiene or safety reasons, including perishable goods, custom or personalized items, and hazardous materials. Please contact us if you have questions about the eligibility of your item for return.
Exchanges: For exchanges, we recommend returning the original item and placing a new order separately to expedite the process of receiving the desired item.
European Union Cooling Off Period: Customers in the European Union have the right to cancel or return their order within 14 days of receipt without providing any justification, subject to the eligibility criteria mentioned above.
Refund Process: Upon receiving and inspecting your return, we will notify you of the approval status for your refund.
- Refund Processing: Approved refunds will be processed back to your original payment method within 10 business days.
- Processing Time Variations: Please note that refund processing times may vary depending on your bank or credit card company.
- Follow-Up: If you do not receive your refund within 15 business days of approval, please contact us at freelancetanzeelallc@gmail.com for assistance.
At Freelancetanzeela LLC, we are committed to ensuring your satisfaction and providing a seamless shopping experience. If you have any questions or concerns regarding our refund policy, please feel free to reach out to us.
Contact Information
CHAT SUPPORT: 24/7
BUSINESS NAME: Freelancetanzeela LLC
WORKING HOURS: 9:00 am – 5:00 pm ( Mon – Fri )
PHONE: +1 (631) 540-6292